The account had no ICP segmentation, one generic landing page for all traffic, and no offline conversion data feeding back into bids. CPL was rising, lead quality was declining, and sales said they couldn't tell which leads were worth calling.
Rebuilt keyword structure around three buyer personas — CFO, Head of Ops, IT Director — each with a dedicated landing page and qualifying form. Set up server-side CAPI and imported closed-won CRM data back into Google Ads bid strategy. Ran LinkedIn as a 3-stage account nurture layer: problem content first, proof second, BOFU offer only to accounts with 3+ touchpoints.
CPL dropped 40%. Qualified lead volume increased 118% within 90 days. Average time to first SQL fell to under 14 days.